Archive for July, 2007

Help Customers Even When Unavailable

Since you are an insurance agent, you should already be aware that this also requires you to be in contact most of the time with your client offline. Managing a website for insurance can and may interrupt your schedule so it’s important that you don’t leave any areas of concern unmanaged.

If you think you won’t be able to handle online inquiries regularly, make sure that there are several spaces in your website which gives assistance to your visitors. A Q&A page will be of help but it’s a lot better to provide them with answers that have already been tried by some of your client.

Putting an online opinion space (or a forum if possible) for your confused customers is helpful. This way, they wouldn’t have to wait for an e-mail from you but a first hand experience by one of your client is going to suffice. Just be sure you’re getting positive feedback with your service.

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Give the Good Details Upfront

As an insurance agent, it’s a good option for you to always ensure your online standing online. Be sure that you always know what you post on your website because chances of receiving questions from online visitors could be high.

If it matters to you how important it is to disclose to the clients you’ve met online the pricing of your insurance quotes and everything else, be sure that you have the same and exact information on your website. If there’s any difference between the two, there’s a possibility you’d get caught along the way and credibility isn’t something you want to lose too early in this type of business.

Don’t lose a shopping customer just because of incorrect information taken from your website. See to it that you have all the details given and absolutely no hidden charges apply in any of your services. If you want to disclose a certain amount of price, tell them upfront. Don’t wait for your customers to become impatient and frustrated because its going to bounce back to you – the agent.

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3 Extras for Insurance Agents

It would always be neat for an insurance agent like you to be able to sell something unique to your customers. There has to be something that you can sell and claim it “uniquely yours”. It really doesn’t need to be something extravagant, just something you have come up with for the benefit of your insurance customers.

When you make offers, think of something that’ll hook up your target market easily. It has to be something that’ll be interesting and useful enough for your customers that will cause for your phone to receive calls. Remember value as well as one of the important factors which customers look forward to.

If you have been writing valuable information for your insurance business, you can even write tips as extra write-ups which you can make so you can send out to your prospects. They’ll appreciate it more if you give them a something more than your expected service.

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Inform Before Asking

If there’s anything that you should master being in the insurance business is how to gather your potential’s information ethically. This is most important since you deal with all sorts of people of different lifestyle. You never know what one wants but the other may not. So be careful.

Don’t ever take any personal information without their consent as this is going to be against your professional conduct as an agent. From the very first contact you establish with your client(s), be sure you let them know up front what you’ll need from them and the things that they need to provide to you.

One last thing, in telling them what they need to provide, ask probing questions that can lead you to getting answers that will cater to their interests.

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Be A Nice Insurance Agent

What does “professional conduct” really mean? For any type of business, professional conduct is highly expected above other things in the business industry. In general, your professionalism counts especially among clients that are extremely strict.

There are people that would settle with your “just okay” professionalism but there are some that would really ask for you to offer the best that you can. You may hate it at times but you should, at all times, be extra courteous and nice to all of your clients.

In terms of making appointments with your clients, professionalism also counts. Be sure you accomplish what you inform your clients, especially in meeting up with them. You’ll thank yourself in the end when you stick to the ethics of being professional both to your business and your clients.

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